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Hand-made jewellery
Free Returns, up to 30 days - Money Back Guarantee
- If you don’t like what you buy, you have up to 30 days to change your mind.
The return is always guaranteed and free of charge. And then it is easy:
1. you let us know that you want to make the return
2. when it is more convenient to you, we will pick up the product anywhere through the courier ,when we receive the product, check the status and make the refund or exchange, to your preference
We just ask you to take care of the packaging - it will be safely closed. That’s it. If you have any questions, please contact us
Right of Withdrawal - Satisfaction or Refund
Within 30 working days, even without any reason, you can change your purchase or ask for a refund.
You can buy without fear.
You will be refunded the full amount of the order, items and shipping costs. Also we will take care of the retreat wherever you want (home or office). Comfortable no?
WHAT YOU HAVE TO DO
Contact us by writing an e-mail to savrio@icloud.com - or if you prefer to talk with us call customer support 0962905710 - 3895614470 to define together the best time to collect products. We will take care of the collection, through our courier, wherever you want you will only have to take care of the packaging - it will be closed safely - and print the waybill that we will send you, useful to the courier. That’s it. There are no additional fees. Return on oraforomeo.com is free of charge.
WHEN IT IS NOT POSSIBLE TO RECEIVE THE RETURN
The products must not have been used:
* the warranty tag that follows all our products, must be intact and not separated from the object
* the packages must show no signs of wear or abrasion
* the items must be returned in the same condition in which they were received, without damage
* the certificate of authenticity or guarantee must also be returned
From the moment we receive the return, we will check the condition of the item and make the refund within 7 days, by bank transfer or by Paypal, in case the product has been paid by this method.
In case of cash on delivery payment you must provide us with the IBAN of your bank account or the account of your Paypal account, on which we will refund within 7 working days from when the items will be returned to our offices.
CASES WHERE REIMBURSEMENT CANNOT BE MADE
Only in the cases we report, the refund cannot be made:
* in case the object has been returned used or damaged
* if the procedure indicated is not followed
Finally, according to the consumer code (D.Lgs 206/05), it is not possible to exercise the right of withdrawal in the event that the items purchased have been made on request or customized.